FAQ
Selected problems
Possible cause
- obstructed chimney or boiler smoke ducts,
- chimney cross-section area too small,
- poor sealing of the flue connection,
- no air intake in the boiler room,
- the doors not closed tightly.
What to do
- sweep the chimney and clean the boiler inside,
- ensure the proper sealing of the flue using putty or thermal silicone,
- provide an air duct for the room as per the instructions manual,
- change the sealing cord,
- adjust the door hinges (possible on some models).
Possible cause
- vapour condensation
What to do
- raise the boiler temperature to over 80 °C and keep it for a few hours
Possible cause
- obstructed chimney or dirty boiler,
- chimney cross-section area too small,
- low calorific value of the fuel,
- the heat demand of the heating installation is too high,
- no air intake in the boiler room.
What to do
- sweep the chimney and clean the boiler inside,
- check as per the instructions manual,
- change fuel,
- verify the choice of the boiler for your installation,
- provide an air duct for the room as per the instructions manual.
Possible cause
- improper use of the boiler,
- the boiler too big for the installation,
- poor quality fuel.
What to do
- raise the boiler temperature over 60 °C (use the mixing valve),
- choose another boiler in accordance with the local heat demand,
- change the fuel.
Possible cause
- auger of the conveyor stuck,
- safety pins broken,
- faulty starting capacitor (liquefaction process),
- no fuel in the tank.
What to do
- remove the blocking material or object,
- exchange the safety pins,
- exchange the capacitor,
- replenish fuel.